Terms of service

Welcome to Namaste Silver! These Terms of Service ("Terms") govern your use of our website, www.namastesilver.in, operated by Namaste Silver ("we," "us," or "our"). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Overview

This website is operated by Namaste Silver. Throughout the site, the terms “we,” “us,” and “our” refer to Namaste Silver. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: namastesilver@gmail.com

  • Phone: +91-9414062691 or +91-7976996218

  • Address: 219, Maharvir Nagar - II, Maharani Farm, Jaipur - 302018, Rajasthan, India

We aim to respond to all inquiries within 12-24 hours, Monday to Saturday (10:00 AM – 7:00 PM), excluding holidays.

3. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach of these Terms will result in the immediate termination of your Services.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

5. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

6. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

7. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return Policy.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

8. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

9. Third-Party Tools and Links

We may provide you with access to third-party tools or links. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

10. User Comments, Feedback, and Other Submissions

If you send us comments, feedback, or other submissions, you agree that we may use them without restriction. You agree that your comments will not violate any third-party rights or contain unlawful material.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains errors or omissions. We reserve the right to correct any errors and to update information at any time without prior notice.

13. Prohibited Uses

You are prohibited from using the site for any unlawful purpose, to violate any laws, or to infringe upon our intellectual property rights.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free. You agree that your use of the Service is at your sole risk.

15. Indemnification

You agree to indemnify and hold harmless Namaste Silver from any claim or demand arising out of your breach of these Terms.

16. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law.

17. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

18. Entire Agreement

These Terms constitute the entire agreement between you and us and govern your use of the Service.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

20. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the site constitutes acceptance of those changes.

21. Shipping Policy

At Namaste Silver, we are committed to providing a seamless and reliable delivery experience.

Delivery Locations: We currently ship to all regions within India. International shipping is not available.

Order Processing: Orders are processed within 1–2 business days after payment confirmation. Delays may occur during weekends, public holidays, or unforeseen circumstances.

Shipping Timelines:

  • Standard Shipping: Delivery typically takes 3–5 business days after dispatch.

  • Cash on Delivery (COD): COD orders require verification, which may delay dispatch by 1–2 additional business days.

  • Online Payment Orders: Prioritized for faster dispatch.

Shipping Charges: We offer free shipping across India.

Order Tracking: Once your order is shipped, you will receive tracking information via email or WhatsApp.

Delivery Terms: Deliveries are made to the address provided during checkout. Customers must ensure someone is available to receive the package.

Damaged or Missing Products: If your order arrives damaged or items are missing, notify us immediately at namastesilver@gmail.com or WhatsApp at +91-9414062691 or +91-7976996218. An unboxing video is required as proof.

22. Refund Policy

We offer a 5-day return policy from the date of receiving your item.

Eligibility for Returns:

  • The item must be unused, undamaged, and in its original condition with all tags and packaging.

  • Proof of purchase is required.

How to Initiate a Return:

  1. Contact us at namastesilver@gmail.com to request a return.

  2. If approved, we will arrange for a courier to pick up the product.

  3. Pack the item securely in its original packaging.

Non-Returnable Items:

  • Custom or personalized products (e.g., jewelry with names, dates, images, or other customizations).

Refund Process:

  • Refunds are processed to the original payment method within 15 business days after return approval.

  • If you haven’t received your refund within 20 business days, contact us at namastesilver@gmail.com.

Exchanges: To exchange an item, return the original product and place a new order for the desired item.

Damaged or Incorrect Items: If your item is defective, damaged, or incorrect, contact us within 5 days of delivery for a resolution.

23. Contact Us

For any questions or concerns, please contact our support team:

Thank you for choosing Namaste Silver! We appreciate your trust and are here to assist you with any questions or concerns.

Namaste Silver
219, Maharvir Nagar - II, Maharani Farm,
Jaipur - 302018, Rajasthan, India
Email: namastesilver@gmail.com
Phone: +91-9414062691 or +91-7976996218